Help Center

Visit app.getsettime.com/register or click Get Started from the homepage. Choose email signup or continue with Google.

Add your name, business name, and contact email. This information appears on booking confirmations sent to clients.

Check your inbox for a verification link. Once confirmed, you can log in and complete your workspace setup.

Select Starter, Professional, or Enterprise based on your team size and booking volume. You can upgrade anytime.

Go to Settings → Branding. Add your logo and a cover image that reflects your clinic, salon, or practice.

Enter your address, phone number, and business hours. Clients use this to find you and know when you are open.

Describe your services in 2–3 sentences. This appears on your public booking page and helps clients choose the right appointment.

Confirm your timezone under Settings → General so appointment times display correctly for you and your clients.

From the dashboard, go to Settings → Availability. You will see a weekly schedule grid for each day of the week.

Toggle days on or off and set start/end times. Add multiple time blocks if you take a lunch break or split shifts.

Set a buffer (e.g. 10 minutes) between bookings so you have time to prepare between clients.

Use the calendar to mark days off or partial closures. Blocked slots won't appear on your public booking page.

Open the Calendar tab to see daily, weekly, or monthly views. Color-coded entries show confirmed, pending, and cancelled appointments.

Click New Booking, select the client (or add a new one), choose a service, date, and time. Save to confirm instantly.

Copy your public booking URL from Settings → Booking Page. Share it on your website, social media, or WhatsApp.

Click any booking to reschedule, add notes, change status, or cancel. Clients receive automatic notifications on changes.

Go to Settings → Notifications → Reminders. You will see a list of reminder steps you can add or customize.

Click Add Step and choose the channel (email or WhatsApp), timing (e.g. 24 hours before), and message template.

Edit the subject and body. Use placeholders like {client_name}, {date}, and {time} to personalize each message.

Create a test booking and verify that reminders arrive at the correct time on the chosen channel.

Go to Settings → Team → Invite Member. Enter their email and assign a role (Admin, Provider, or Receptionist).

Each provider can configure their own working hours under their profile. Clients book with a specific team member.

Link services to the providers who offer them. Only available staff appear when a client selects that service.

If you exceed your plan's included seats, add more from Settings → Billing. Extra seats are billed monthly.

Go to Settings → Billing to see your plan tier, included bookings, seat count, and next renewal date.

Click Change Plan to switch tiers. Upgrades take effect immediately; downgrades apply at the next billing cycle.

Add or replace your card under Payment Methods. All transactions are processed securely with GST shown at checkout.

Access past invoices from the Billing History tab. Download PDF copies for your accounting records.

Check that your availability is set for the requested day, the service duration fits within open hours, and no buffer is blocking the slot.

Verify notification steps are enabled, the client's phone or email is correct, and your WhatsApp integration is connected.

Reconnect your Google Calendar under Settings → Integrations. Allow calendar read/write permissions when prompted.

Open the chat widget on this page or visit the Contact Us page. Our team responds in under 2 minutes on average.